Prozess-Eigentümerschaft

The benefits of being agile, flexible, and responsive in business today need little explanation. Continual change is vital to adapt to market needs and meet customer demand efficiently and profitably.

Change management programs can bring huge gains for an organization. But their failure is a common story. All too often, once change has been implemented and the project team has been reabsorbed back into the business, these benefits gradually slip away. Why?